Shipping Policy

PROCESSING YOUR ORDER

To make shipping fast we send wholesale orders directly from our Europe based warehouse and single-can sales from our US based warehouse, VIA EXPEDITED SHIPPING to any address of your choosing.

Handling times may differ due to size. In case of high-volume orders processing may take up to 48 hours to fulfill.

SHIPPING TIME

We process orders Monday thru Friday. Orders placed on the weekend will be processed within 48 business hours. FREE EXPEDITED SHIPPING (Mon-Fri) 1 - 3 business days transit time for all wholesale and bulk orders via DHL Express. 

Please note that delivery dates are provided by the courier, which can be subject to change. In case of any delays or questions on your order, please contact the courier directly as we only purchase the shipping from them. Also, please allow extra time if ordering during the busy holiday season to account for larger demands on carriers.

We are not responsible for issues caused by the carrier. 

We send tracking information for all orders with both DHL Express and UPS. We are not responsible for shipping delays since we do not control the shipping process after handing over your order. In case of a lost or damaged product, you may file a claim with the carrier.  

LOST OR MISSING PARCELS

We will assist you via our customer service email to provide you with updates and information on the transit-process and your order but cannot be held liable for the parcel after it leaves our warehouse and is hand over to our carrier.

In case tracking information states your order has been delivered without receiving your order, please see the following:

  • Verify the shipping address

  • Look for a notice of attempted delivery

  • Look around the delivery location for your package

  • See if someone else accepted the delivery

  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

We cannot be held liable for packages lost by the carrier or for transit-times once they leave our warehouse. We will always assist with claims for lost or damaged products but cannot issue refunds of products until the carrier pays us. 

Canadian customers please be advised:

A customs duty of minimum 25 CAD may be charged to you, depending on your order size, as we are currently shipping to you free of charge expedited to minimize transit times. If you are unsure about anything please mail us at customercare@mamame.eu