Shipping Policy

PROCESSING YOUR ORDER


We ship directly from our European warehouse to make shipping fast.

Handling times may differ due to size. In high-volume orders, processing may take up to 48 hours to fulfill.

SHIPPING TIME

We process orders Monday thru Friday. Orders placed on the weekend will be processed within 24 business hours. Kendamil orders can take up to 3 business days to process and fulfill.

FREE EXPEDITED SHIPPING (Mon-Fri) 1 - 3 business days transit time for all orders $95+ via Express Shipping. 

Please note that delivery dates are provided by the courier a can be subject to change. In case of any delays or questions on your order, puch with the courier directly as we only purchase the shipping from them. Also, please allow extra time if ordering during the busy holiday season to account for larger carrier demands.

We are not responsible for issues caused by the carrier. 

We are not responsible for shipping delays since we do not control the shipping process after handing over your order. In case of a lost or damaged product, you may file a claim with the carrier.  

LOST OR MISSING PARCELS

We will assist you via our customer service email to provide you with updates and information on the status of your order but we cannot be held liable for the parcel after it leaves our warehouse and is handed over to our carrier.

In case tracking information states your order has been delivered without receiving your order, please see the following:

  • Verify the shipping address

  • Look for a notice of attempted delivery

  • Look around the delivery location for your package

  • See if someone else accepted the delivery

  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

We cannot be held liable for packages lost by the carrier or for transit times once they leave our warehouse. We will always assist with claims for lost or damaged products but cannot issue refunds of products until the carrier pays us. 

Canadian customers, please be advised:

A customs duty may be charged to you, depending on your order size. WE ARE NOT RESPONSIBLE FOR THIS FEE.